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Can't find the way to renew my membership.


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I've been a member for around twenty years. Got no reminder to renew this year, but a week ago, bang on the day in question, I received e-mail notification that my membership had expired and my forum access had been "downgraded". I wanted to renew, so tried immediately. Signed-in, without difficulty, but finding no "renewal" option I tried the "join" button instead. That repeatedly led me to either a load of computer script meaningless to me, or bounced me back to the home page, or produced an "oops something went wrong" message page showing an error 25119/1 code, with a "contact us" button showing. I used that button to send in notification of my problem, also asking how to renew with minimal difficulty. I've had no response, and on trying on-line renewal again this evening I've landed at the same "oops something went wrong" message again. Not very encouraging...

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2 hours ago, gr.king said:

Thanks for replying. Message sent to Irmscher Man. Will await a response from one of the committee now. Not much else I can do.

Worth holding out for the fix. As most will point out by and large site us run by club volunteers, however these do change over time and we definitely need the feedback that you and others gave provided about issues along with those that gave also offered their time to resolve our issues. 
Fingers crossed something is going to be fixed soon 👍

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Hi I have just renewed my membership with no problems so appears not to effect everyone 

However being a longstanding member since the 1980`s I do feel a reminder to renew before the due date would be more appropriate/welcoming than 

Quote

 

Your membership to the OMOC UK has expired, as of 06/04/2024.

Your forum access has been downgraded, which means that you will now only have access to the public area of the forum.

I am sorry that you no longer wish to be a member and supporter of the club. However, it would help if you could give me some feedback as to why. As a club we strive to meet the needs of our members and any feedback, good or bad, will help us in our endeavours.

If you wish to re-new your membership, continue to support our club and enjoy it's benefits, you can access our membership system here: https://membership.mantaclub.org/membership

With thanks.

Simon Peckham
(OMOC Membership Secretary)

 

I hope you get your membership sorted 

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I had the similar issue as OP in only being told on the day my membership as finished.

I didn't renew straight away as other issues to contend with, but just this minute renewed via membership tab at the top of the page, paid by PayPal and it seems I am back up and running. Thanks for the thread saves me opening a new one for the same issue.

I was going to ask reference, with no 2 week notification on renewal but suspected an issue with software as mentioned by Jess above.

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  • 2 weeks later...
Posted (edited)

Simon Peckam ... Had an email tonight saying my membership has run out .... didn't get a reminder that it was coming up for re-newal ... on the email its addressed to .... Barry Philips ... which I'm not but the membership number is mine .... whats going on if I re-new am I paying for someone called Barry Philips ??? 

 

Edited by gtwist
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2 minutes ago, gr.king said:

Hooray!  Successful renewal using PayPal this evening, the "renew membership" button having re-appeared.

YAY! Shame it took so long though, I suspect some just gave up and sacked it

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By way of an update, this has been reported to the web site admin and has been investigated. It seems to be a recurring issue but apparently not consistent, so it is being monitored. Possibly an update to the site might help. 
 

As and when we find out from Stuart what the actual issues are, we will report back.

So sorry if you have been affected. 

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I also used the email to renew my membership, no problems with that. I did however when I renewed my membership go into the membership tab on this forum to see if I could get access but I’m still on the misdirected request page. 

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13 hours ago, Irmscher Man said:

By way of an update, this has been reported to the web site admin and has been investigated. It seems to be a recurring issue but apparently not consistent, so it is being monitored. Possibly an update to the site might help. 
 

As and when we find out from Stuart what the actual issues are, we will report back.

So sorry if you have been affected. 

I didn't get a reminder my membership was about to run out then I did get an email telling me my membership had lapsed so couldn't get to the members part on here .... the email was my correct email name & my membership number was correct but .... it said Dear Barry Phillips .... err that's not me so waiting for an email to re-new with my proper name on it don't want to be paying for someone called "Barry Phillips"   ... my membership ran out on the 6th May and was reported the same day to Lewis 

Geoff Twist membership number 2937 been a member for nearly 25 years never no trouble before 

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30 minutes ago, gtwist said:

I didn't get a reminder my membership was about to run out then I did get an email telling me my membership had lapsed so couldn't get to the members part on here .... the email was my correct email name & my membership number was correct but .... it said Dear Barry Phillips .... err that's not me so waiting for an email to re-new with my proper name on it don't want to be paying for someone called "Barry Phillips"   ... my membership ran out on the 6th May and was reported the same day to Lewis 

Geoff Twist membership number 2937 been a member for nearly 25 years never no trouble before 

😔 That sucks Geoff. 

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10 minutes ago, Sutty2006 said:

I’ve managed to do it via the email link, which works. But the link from the forum doesn’t. Hope this can be resolved. 

The problem there was some members was getting renewal emails that linked to a completely different member profile from the email. There us something very funky going on that needs to be resolved asap

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8 hours ago, Jessopia74 said:

The problem there was some members was getting renewal emails that linked to a completely different member profile from the email. There us something very funky going on that needs to be resolved asap

I will mention it to Stuart, nothing has been brought to his attention before now. Hopefully I can get him to sort some bits out.

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